Our Service

Orders are shipped the very same day (cut-off: 7 p.m.). At b.com returned RMA items are processed by us the same day and forwarded to the manufacturer.

We offer our customers the utmost in availability and a personal contact partner. This way, we guarantee that every customer gets optimum care at all times – provided by a staff member who knows the customer and the customer’s requirements. We start processing warranty claims within 48 hours – in the case of complete PC systems, three-year on-site servicing is also an option.

One-stop shopping. We ensure high availability in terms of range breadth and depth: customers get everything from a single source with us. In our online shop, authorized users always have access to current information including our actual stocks.

Distribution at b.com means communication to suit your requirements: personally by phone or on-site through our field staff, electronically via the b.com online shop or fully automatically by means of direct connection to our interfaces. BestSELLERS.de provides our customers with an Internet platform for specialized IT dealers authorized for this in Germany. With the partner shop solution, we make it possible to implement an online shop, including direct connection to a virtual warehouse, in an existing website.